We are super excited to announce that Michael Jerlin is looking for a Business Operations Lead to join Voyado.

Voyado is scaling fast, across teams, countries, systems and processes. As we continue to grow, we need to make sure the way we operate internally scales with us.

As we continue to grow, we see a significant opportunity to simplify how we work through better systems, integrations, automation and AI-enabled ways of working. Becoming an AI-native company is one of Voyado’s most important business priorities and a key part of that journey.

About the role

This is a hands-on builder role for someone who enjoys improving how organizations actually work in practice. You’ll work across Finance, People & Culture, IT and Legal to simplify workflows, improve systems and help teams operate more smoothly as Voyado continues to scale.

You’ll spend your time identifying operational friction, connecting people, processes and systems, and driving improvements that make work simpler, more scalable and less dependent on manual effort. You won’t be expected to be the technical expert in every system, but you should be comfortable understanding how systems, data and processes connect, and helping the business and IT move in the same direction.

A key part of the role is helping Voyado become a more AI-native company by identifying opportunities where automation and AI can remove repetitive work and improve the employee experience.

Success in this role is not measured by the number of initiatives you start, but by the operational friction you remove. If you’re successful, managers spend less time navigating systems, data is more reliable, processes are easier to follow, and teams spend less time on administration and more time creating value.

Some of the things you'll be up to:

• Mapping and improving operational workflows across Finance, People & Culture, IT and Legal

• Identifying bottlenecks, disconnected systems and manual workarounds — and helping teams solve the root causes

• Supporting system implementations, migrations and operational improvement initiatives

• Reducing manual work through automation, integrations and AI-enabled workflows

• Working closely with business and IT stakeholders to create more scalable processes, systems and ways of working

So, who are you?

We care more about how you think and solve problems than your exact background.

You’re probably someone who naturally notices inefficiencies and starts thinking about how to simplify them. When you see repetitive manual work, your instinct is to improve the process, automate parts of it or connect systems in a smarter way — not just add more administration around it.

You enjoy working close to operations, systems and people at the same time. You don’t need to be deeply technical, but you should feel comfortable understanding how systems, integrations and data flows connect across an organization, and working closely with IT and technical stakeholders.

We’re also looking for someone with an AI-native mindset. You’re curious about new capabilities, actively explore how AI can improve workflows and decision-making, and naturally look for opportunities to remove friction through automation and AI-enabled ways of working.

We believe you likely have experience with several of the following:

• Business Operations, RevOps, Product Operations or internal operational improvement work

• Technical or systems-focused roles where you’ve worked close to business processes, systems and integrations

• ERP, HRIS, payroll, billing or operational tooling

• Process improvement, systems implementation or operational scaling

• Working cross-functionally across multiple teams and stakeholders

• Automation tooling, AI-enabled workflows or operational efficiency initiatives

• International organizations with multiple entities, systems or processes

We also think you:

• enjoy building structure in environments that are still evolving

• are pragmatic and execution-oriented rather than overly process-heavy

• communicate clearly and collaborate well across teams

• are comfortable driving initiatives without fully defined requirements

• care about making everyday work simpler and more scalable for others

What's in it for you?

Voyado wouldn’t be the powerful platform it is without the people behind it. We really care for our Voyadoers and some examples of what we can offer you are:

• An engaged team with a knowledge-sharing and friendly culture

• Summits where we hang out, workshop, discuss, and have a good time together

• Opportunities for personal and professional growth and learning in a dynamic and supportive environment.

• Work-life balance – we don't have a long work-hours culture, we value engagement over hours worked.

Some of our benefits:

• 30 days of vacation, so you can spend time on the things you love

• Beneficial bike lease, including e-bikes

• Breakfast buffet on Fridays

• Inhouse gym only for Voyadoers

• A generous gadget-and-phone package (your choice!)

• 5000 SEK per year in wellness allowance

• Parental leave top-up additional support for new parents

• A wellness hour you can use every week

About Voyado

Voyado is the agentic CX suite for retail. We help retailers of all sizes to create exceptional experiences – from first click to lasting loyalty. Our products help retailers understand customers, predict behaviors, and deliver personalized journeys that drive conversion and loyalty.

With offices in Sweden, the UK, Germany, and the Netherlands, we work with hundreds of leading retailers like H&M, Stronger, Nudie Jeans, and Power. Voyado is backed by Viking Global Investors, Novax, Verdane, eEquity, and H&M Group.

Be yourself 🏳️‍🌈

At Voyado, we believe in gender equality. We are proud sponsors of Womengineer as well as Tjejer Kodar! Read more about Tjejer Kodar & Voyado here

Equality is not only about gender but also about making everyone feel welcome and heard in a multicultural and diverse environment. We at Voyado strive to make everyone feel like they can bring their true self to work every day. Gender-equal and diverse teams have more perspectives on life and bring different ideas to the table which in the end leads not only to making a better working environment but also a better product.

Ready to find out more?

Lovely! 🎉

Before one applies it can always feel like you need a better resume, more polish, or just another year of experience, but we say if you think this sounds like a place where you can shine don't hesitate to send in your resume!

Making it personal with AI

We truly believe you’ll position yourself best for success in the interview process by being yourself with support from AI where it makes sense, later in the process you will even be expected to use AI. But at the end of the day, what matters is meeting you, the person behind the application.

There is no such thing as a perfect candidate; we’re all human so please, bring your authentic self! Don’t let AI over polish your CV or answers to the point where we can’t hear your real voice because that’s what we care about the most.

Note: As of right now we are unable to proceed with applicants outside of the EU, and a requirement of eligibility to work at Voyado is the right to work in the EU without limitations. Needless to say, this is something we are actively working on to be able to onboard colleagues from all over the world.