Michael Jerlin
Chief Operations Officer – ServicesWhat do you like most about Voyado?
I’ve been with the company for 13 something years so I would like to think that I have the right answer for this. I would 100% say the people. I can’t imagine a boring day at work when you’re surrounded by ambitious, hard working and relaxed Voyadoers. It’s just so much fun!
What do you do in your role as COO?
I’m responsible for the Services organization which consists of our onboarding teams, customer success and technical support. We focus on rapid and high quality onboarding, customer satisfaction and customer growth. So basically trying to make your time as a Voyado customer as pleasant as possible!
Some of my colleagues
About Voyado
In today’s hyper-competitive market, we help over 500 retail brands across 100 markets attract, convert, and retain loyal customers.
With AI-driven CRM, loyalty, e-commerce personalization, and retail media, Voyado turns every interaction - online or in-store - into lasting growth.
By combining customer data with product intelligence, we empower retailers to deliver the right message, product, or offer at exactly the right time. The result? Stronger customer relationships and measurable business impact.