Every day, millions of messages are created, personalized, scheduled, and delivered through Voyado Engage. Behind that seemingly simple experience lies one of the most complex distributed systems in our platform.

As retailers expect richer personalization, more channels, and increasingly real-time experiences, that complexity is only growing. Our Communication Area owns the end-to-end communication platform, from content creation and personalization to orchestration, delivery, and message tracking across multiple channels.

We’re now continuing to evolve the architecture behind that platform. This isn’t about maintaining what already exists. It’s about making sure a business-critical system can keep evolving as our ambitions, volumes, and customer expectations grow.

About the role

As Area Architect, you’ll help set the technical direction across the Communication Area. You’ll work closely with engineering teams, tech leads, Area Leadership, and fellow architects, helping teams make architectural decisions that balance what we need to deliver today with where the platform needs to be years from now.

This role is about seeing the system beyond individual services and features. You’ll challenge assumptions, identify risks and opportunities before they become blockers, and help teams understand how local decisions affect scalability, reliability, and the evolution of the communication platform as a whole.

As part of the Area Leadership, you’ll work alongside our Engineering Manager, Product Lead, and UX Lead, shaping both what we build and how we build it.

Some of the things you'll be up to:

• Shape the technical direction of the Communication Area together with tech leads, engineering teams, and Area Leadership

• Guide teams through architectural trade-offs around scalability, reliability, performance, developer experience, and long-term maintainability

• Review and challenge significant technical proposals, exploring alternatives and strengthening designs before decisions become difficult to reverse

• Look beyond today’s roadmap to identify emerging technical risks, opportunities, and foundational investments that will matter in the years ahead

• Facilitate architectural discussions across teams, creating shared direction rather than isolated solutions

• Coach tech leads and senior engineers, helping them strengthen their architectural thinking and technical leadership

• Collaborate with architects across Voyado to ensure the Communication Area evolves as part of a coherent Engage platform

So, who are you?

We believe you’re an experienced architect or senior technical leader who enjoys working with complex distributed systems where technical decisions have real impact at scale.

You combine curiosity with decisiveness. You’ll be joining teams with years of accumulated knowledge about the communication platform, and you won’t be expected to walk in with all the answers. Instead, you take the time to understand the system, its history, and the reasoning behind existing decisions before setting a new direction.

You naturally look beyond individual components to understand dependencies, downstream effects, and how today’s decisions shape tomorrow’s platform.

We believe you have:

• Architectural leadership experience across multiple teams or domains, with a track record of guiding others toward consistent technical direction as a technical lead, architect or senior engineer.

• Deep experience with distributed systems and event-driven architecture, including asynchronous processing, message queuing, delivery guarantees, retry strategies, idempotency, and fault tolerance

• Experience with communication or messaging systems at scale, ideally covering several parts of the lifecycle from content creation and personalization to scheduling, delivery, and tracking

• Experience designing integration architectures involving external systems or providers, such as email, SMS, push, or similar delivery services

Experience with .NET/C#, Azure, high-volume transactional databases, content rendering or templating systems, or communication platforms such as martech, CRM, CDP, or email marketing products is highly valued.

What's in it for you?

Communication at scale is a genuinely difficult engineering problem. Reliability, personalization, automation, multi-channel complexity, external providers, and high message volumes all need to work together as one coherent system. You’ll be joining while we’re actively investing in the next generation of that platform, including greater channel extensibility, deeper personalization, and more sophisticated automation. That means real architectural problems to solve and the mandate to influence how we solve them.

Voyado wouldn’t be the powerful platform it is without the people behind it. We really care for our Voyadoers, and some examples of what we can offer you are:

• You’ll operate in a culture that values curiosity, open discussion, and constructive challenge - where good ideas triumphs hierarchy

• Summits where we hang out, workshop, discuss, and have a good time together

• Opportunities for personal and professional growth and learning in a dynamic and supportive environment.

• Work-life balance – we don't have a long work-hours culture; we value engagement over hours worked.

Some of our benefits:

• 30 days of vacation, so you can spend time on the things you love

• Beneficial bike lease, including e-bikes

• Breakfast buffet on Fridays

• In-house gym only for Voyadoers

• A generous gadget-and-phone package (your choice!)

• 5000 SEK per year in wellness allowance

• Parental leave top-up: additional support for new parents

• A wellness hour you can use every week

About Voyado

Voyado is the ultimate solution for personalization and relevance across all channels—online and offline. Used by retailers and e-commerce companies worldwide, Voyado makes it possible for every brand to engage customers, elevate shopping experiences, and evolve their own businesses.

We are now a company of 350+ colleagues on an exciting journey and have recently established a presence in new markets to strengthen our position in Europe. If you are ready for your next adventure and want to join our team on our expansion throughout Europe and have an interest in customer care, e-commerce, retail, and tech - let's get in touch!

Be yourself 🏳️‍🌈

At Voyado, we believe in gender equality. We are proud sponsors of Womengineer as well as Tjejer Kodar! Read more about Tjejer Kodar & Voyado here

Equality is not only about gender but also about making everyone feel welcome and heard in a multicultural and diverse environment. We at Voyado strive to make everyone feel like they can bring their true self to work every day. Gender-equal and diverse teams have more perspectives on life and bring different ideas to the table, which in the end leads not only to making a better working environment but also a better product.

Ready to find out more?

Lovely! 🎉

Before one applies it can always feel like you need a better resume, more polish, or just another year of experience, but we say if you think this sounds like a place where you can shine don't hesitate to send in your resume!

Making it personal with AI

We truly believe you’ll position yourself best for success in the interview process by being yourself with support from AI where it makes sense, later in the process you will even be expected to use AI. But at the end of the day, what matters is meeting you, the person behind the application.

There is no such thing as a perfect candidate; we’re all human so please, bring your authentic self! Don’t let AI over polish your CV or answers to the point where we can’t hear your real voice because that’s what we care about the most.

Note: As of right now we are unable to proceed with applicants outside of the EU, and a requirement of eligibility to work at Voyado is the right to work in the EU without limitations. Needless to say, this is something we are actively working on to be able to onboard colleagues from all over the world.