We are super excited to announce that Jens Jacobsson, Ola Axelsson, Filip Bengtegård Book & Indira Jabangwe with colleagues are looking to welcome their next team member to Voyados Expert Services team!

As an Associate Solution Architect, you’ll take on a hybrid role blending hands-on technical resolution with solution design and implementation guidance, ensuring seamless service delivery and an excellent onboarding experience for Voyado Elevate customers and partners. You’ll be involved in solving complex technical issues, guiding customers and partners through setup and configuration tasks, and contributing to the design of effective, scalable solutions. This role is especially impactful in implementation projects led by full-service partners.

This is a position ideal for someone early in their technical career who is eager to grow into a broader architectural role over time. You will spend the majority of the time on customer support and also support regularly with customer onboarding.

Some of the things you'll be up to:

• Ensuring Continuity & Value Realization

  • Resolve one-off technical issues within Voyado Elevate and guide users through complex use cases.

  • Collaborate with internal teams, customers, and partners on configuration and onboarding-related tasks.

  • Work with the Product Development team to raise and clarify bugs or systemic issues, providing clear, actionable documentation.

  • Identify and recommend improvements to tools, workflows, and documentation resources such as FAQs and knowledge base content.

  Driving Solution Excellence

  • Deliver clear, actionable technical insights to help customers unlock full value from the Elevate platform.

  • Take part of onboarding activities to define and present efficient, scalable solutions aligned with best practices.

  • Coordinate closely with full-service partners to align technical execution with both platform capabilities and customer needs.

  • From time to time, facilitate in-person workshops and training across the Nordics, Benelux & DACH region.

  • Share observations and learnings from real-world implementations with internal stakeholders to shape product enhancements and customer experience improvements.

So, who are you?

You're a true team player who value collaboration and support the success of those around you. You’re eager to grow, actively seeking feedback and new experiences to continuously improve. At the same time, you are highly capable of working independently and proactively. You take initiative, identifying needs early on and driving tasks to completion, always looking for opportunities to improve processes along the way.

Resilient and goal-oriented, you stay focused in the face of challenges, adapting to setbacks while maintaining a problem-solving mindset to stay committed to achieving your objectives.

Your communication style is adaptable, allowing you to engage effectively with both technical and non-technical stakeholders, ensuring clarity and alignment at every stage. With a keen eye for detail and a proactive approach to improvement, you’re always striving for the best outcomes.

Skills & Background:

• Bachelor's degree in Computer Science or related field.

• Proven hands-on experience with programming languages relevant to modern web technologies.

• Strong analytical and troubleshooting abilities.

• Familiarity with XML, JSON, REST APIs, and scripting or lightweight development tasks.

• Ability to explain technical concepts in a way that resonates with both technical and non-technical audiences.

• Full proficiency in English, both written and spoken.

• A proactive mindset, interpersonal confidence, and a genuine interest in customer outcomes.

• Previous experience in SaaS environments, especially involving platform monitoring or AWS.

• Background in solution architecture or systems integration.

• Understanding of retail, e-commerce, or marketing technology ecosystems.

• Familiarity with tools such as Postman, Linux, or Jenkins.

What's in it for you? 

Voyado wouldn't be the powerful platforms they are without the people behind them. We really care for our Voyadoers and some examples of what we can offer you are:

• An engaged team with a knowledge-sharing and friendly culture 

• Summits on a regular basis where we hang out, workshop, discuss, and have a good time together 

• Opportunity to engage and deepen your knowledge in different initiatives 

• Work-life balance - we don't have a long work hours culture, we value engagement over hours worked 

Some of our benefits:

• 30 days of vacation, so you can spend time on the things you love

• Beneficial bike lease, including e-bikes

• Breakfast buffet on Fridays

• Inhouse gym only for Voyadoers

• A generous gadget-and-phone package (your choice!)

• 5000 SEK per year in wellness allowance

• Parental leave top-up additional support for new parents

• A wellness hour you can use every week

About Voyado

Voyado is the ultimate solution for personalization and relevance across all channels - online and offline. Used by retailers and e-commerce companies worldwide, the Voyado customer experience cloud makes it possible for every brand to engage customers, elevate shopping experiences, and evolve their own business. Do you get excited about helping customers to achieve their goals? Are you a tech-loving, creative and customer-focused person who enjoys guiding customers? Then we might be a match! 

Be yourself 🏳️‍🌈

At Voyado, we believe in gender equality. We are proud sponsors of Womengineer as well as Tjejer Kodar! Read more about Tjejer Kodar & Voyado here

Equality is not only about gender but also about making everyone feel welcome and heard in a multicultural and diverse environment. We at Voyado strive to make everyone feel like they can bring their true self to work every day. Gender-equal and diverse teams have more perspectives on life and bring different ideas to the table which in the end leads not only to making a better working environment but also a better product.

Ready to find out more?

Lovely! 🎉

We'd love to get to know you and understand what makes you tick, so write a few lines about what you enjoy about your current role and what would be an exciting challenge for you in the future. We are eager to get to know you and what you love to do, so be yourself and let your passion shine through in your application!

Note: As of right now we are unable to proceed with applicants outside of the EU, and a requirement of eligibility to work at Voyado is the right to work in the EU without limitations. Needless to say, this is something we are actively working on to be able to onboard colleagues from all over the world.