We’re excited to share that our Customer Success team is growing, and we’re now looking for a Customer Success Manager! This is a key role with a strong impact on our customers’ long-term success and value realization. If you’re passionate about building relationships, driving adoption, and helping customers get the most out of their partnership with us, this could be the perfect next step for you.

About the role

The overall responsibility of the Customer Success Manager is to maintain and grow customers by combining technical understanding with commercial insight to drive measurable business value. The role focuses on ensuring successful technical implementations, strong product adoption, and long-term customer outcomes, ultimately turning customers into advocates of Voyado Elevate. 

Daily tasks include leading post-sales customer engagements, translating technical capabilities and usage data into clear value propositions, driving product adoption and best practices, identifying growth opportunities, and supporting commercial discussions together with Account Management. You will collaborate closely with internal teams and partners to maximize customer investment in Elevate. You will be part of a team of five Customer Success Managers and report to the Head of Customer Success.

Some examples of your daily work:

• Lead customers through the entire post-sales lifecycle by building trusted relationships and ensuring long-term success and measurable outcomes with Voyado Elevate.

• Drive product adoption and customer value by combining technical understanding, usage data, and best practices into clear value propositions aligned with customers’ business goals.

• Analyze KPIs and product usage trends to identify high-impact initiatives, demonstrate ROI, and uncover opportunities for growth and optimization.

• Collaborate closely with internal teams and partners to support commercial discussions, strengthen customer engagement, and turn customers into long-term advocates of Voyado Elevate.

So, who are you?

You are a strong communicator who enjoys turning complex technical concepts into clear, actionable value for customers. You are tech-savvy, curious, and motivated by helping customers succeed, while building long-term, trusted relationships. You take ownership of your work, are structured in your approach, and thrive in close collaboration with both customers and internal teams.

Besides those personal skills, we believe you have the following:

• Experience working in Customer Success or a similar client-facing role in a SaaS- or technical environment, or from the customer side in a comparable context working closely with vendors or partners

• Ability to combine business understanding with technical insight to drive measurable customer outcomes

• Experience managing multiple customer accounts and complex stakeholder setups

• Strong communication skills in Swedish and English, both verbally and in writing

Bonus points for:

• Experience within e-commerce and retail, preferably in areas such as search, merchandising, or personalization

• Experience working with APIs, integrations, or data-driven platforms

• A technically oriented education, such as Information Systems, Information Architecture, or similar

What's in it for you? 

Voyado Elevate and Engage wouldn't be the powerful platforms they are without the people behind them. We really care for our Voyadoers and some examples of what we can offer you are:

• An engaged team with a knowledge-sharing and friendly culture 

• Summits on a regular basis where we hang out, workshop, discuss, and have a good time together 

• Opportunity to engage and deepen your knowledge in different initiatives 

• Work-life balance - we don't have a long work hours culture, we value engagement over hours worked 

Being personal extends into everything about Voyado, read more on what it's like to work at Voyado here.

Some of our benefits:

• 30 days of vacation, so you can spend time on the things you love

• Beneficial bike lease, including e-bikes

• Breakfast buffet on Fridays

• Inhouse gym only for Voyadoers

• A generous gadget-and-phone package (your choice!)

• 5000 SEK per year in wellness allowance

• Parental leave top-up additional support for new parents

• A wellness hour you can use every week

About Voyado

Voyado is the ultimate solution for personalization and relevance across all channels - online and offline. Used by retailers and e-commerce companies worldwide, the Voyado customer experience cloud makes it possible for every brand to engage customers, elevate shopping experiences, and evolve their own business. Do you get excited about helping customers to achieve their goals? Are you a tech-loving, creative and customer-focused person who enjoys guiding customers? Then we might be a match! 

Be yourself 🏳️‍🌈

At Voyado, we believe in gender equality. We are proud sponsors of Womengineer as well as Tjejer Kodar! Read more about Tjejer Kodar & Voyado here

Equality is not only about gender but also about making everyone feel welcome and heard in a multicultural and diverse environment. We at Voyado strive to make everyone feel like they can bring their true self to work every day. Gender-equal and diverse teams have more perspectives on life and bring different ideas to the table which in the end leads not only to making a better working environment but also a better product.

Ready to find out more?

Lovely! 🎉

Before one applies it can always feel like you need a better resume, more polish, or just another year of experience, but we say if you think this sounds like a place where you can shine don't hesitate to send in your resume!

As we're heading into some well-deserved holiday rest, replies might take a little longer than usual. We'll be back in January and will start reviewing applications in the beginning of January. Enjoy the holidays! 🌲

Making it personal with AI

We truly believe you’ll position yourself best for success in the interview process by being yourself with support from AI where it makes sense, later in the process you will even be expected to use AI. But at the end of the day, what matters is meeting you, the person behind the application.

There is no such thing as a perfect candidate; we’re all human so please, bring your authentic self! Don’t let AI over polish your CV or answers to the point where we can’t hear your real voice because that’s what we care about the most.

Note: As of right now we are unable to proceed with applicants outside of the EU, and a requirement of eligibility to work at Voyado is the right to work in the EU without limitations. Needless to say, this is something we are actively working on to be able to onboard colleagues from all over the world.