Support Team Lead

Do you get excited over solving tricky puzzles? Do you have a passion for customers and see teamwork as a key component to provide an outstanding service? We are currently looking for our next superstar and you might be our next one.

Voyado helps retailers personalize the customer experience with the power of marketing communication. Check out some of our customers!

We work closely with our customers and are truly motivated to educate and support to help them get the most out of Voyado. If you are ready for new fun challenges – join our adventures!

You will be a part of Customer Success, a team consisting of Technical support, Academy, Deliverability and Program management. This role will evolve over time, so we hope you want to tag along.

DSC_5785.jpg

About the role

As a team lead you will be responsible for supporting your team members in processes and solutions, combined with resolving tricky technical cases.

 

What you´ll be up to:

  • You will initially offload 1st line support, then graduate into 2nd line and take on more technical challenging cases
  • You will work close with our 3rd line team, raise bug fixes, or other queries that needs their involvement
  • You will share knowledge and provide feedback to team members and other internal stakeholders
  • You will be pro-active in maintaining and increasing the teams and your own technical knowledge
  • You will have a proactive approach on systemic issues to develop programs and procedures that enhances productivity and performance


So, who are you? 

You love the idea of working in an environment where evolution and expansion is part of the everyday business. We work with innovative product development and always explore new technologies. We are responsive towards our customers so we can continue to deliver solutions that meets the demands of tomorrow. 

We think you are a self-motivated and professional person with ability to lead and take ownership for your work. You are a service oriented person and therefore used to putting the customer first with an ability to multitask but still stay organized. 

Last but not least, we are looking for a true team player who is always curios by nature with a never-ending interest in growing and learning. 


Skills & Background:

  • Experience in leading a technical support team
  • Extensive experience working with technical support, great if you are into SaaS
  • Extensive experience in trouble shooting and problem solving in the field of technical support
  • A degree with techy orientation is a plus (University or Trade school doesn’t matter)
  • Fluent in Swedish and English. Many of our brands are Swedish but we are growing in Europe


Ready to join the team? 

Lovely! Applying is super easy. Use your LinkedIn profile (or upload a resume) and answer a few click-in questions (no data entry, we promise). We´d love to get to know you and understand what makes you tick, so write a few lines about what you enjoy about your role and what would be an exciting challenge for you going forward. We are eager to get to know you and what you love to do, so be yourself and let that shine through in your application! 

Get to know us even better, check out our InstagramFacebook & LinkedIn!  

Usually responds within a week

Or, know someone who would be a perfect fit? Let them know!

Stockholm

Lumaparksvägen 9
120 31 Stockholm Directions 08-56269930 View page

Perks & Benefits

  • Health & kids 🍎

    Top-up salary during parental leave. Flextime.
    Health insurance.
    Wellness benefit.
    Massage 1/month.

  • Travel 🚀

    Once a year we travel to a nice destination to enjoy a perfect combination of work and pleasure.

  • Summit 🏔

    Once every 6th to 8th week we summon all employees to a Summit. We hang out, workshop, discuss and have a good time together!

  • Games & play 🎸

    In our gaming room you can relax with VR, Playstation or Nintendo. And of course we also have pingpong, pool table and lot’s of guitars!

  • Miscellaneous ☕️

    Fridays are special so let’s have breakfast together! Free access to fruit, tea, coffee (and sometimes ice cream!)

  • Vacation ☀️

    30 days of vacay, so you can spend time on things you love!

Workplace & Culture

We are guided by simplicity, commitment and to challenge the major players in marketing automation, loyalty and CRM . 

The way we work, interact with our customers and who we are as people, is tightly connected to these core principles. As people we are casual, professional and relaxed. And funny. Definitely funny. 

Would you like a taste of Voyado? Come by for coffee and say hello!

 

Teamtailor

Applicant tracking system by Teamtailor