Client Manager - SaaS

Are you a tech-loving client manager who get your kicks out of creating value for customers, establishing relationships, finding new opportunities and helping the customers reach their full potential?
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If you are into modern, fast growing, fast moving SaaS technology with a touch of brilliant ease of use interface – then Voyado could be just the right company for you. Voyado is the leading SaaS platform in the Nordics for marketing automation, powerful segmentation and cutting-edge AI and machine learning – all baked into one wonderful interface with the mission of Making brands easy to love. Check out some of our customers!

If you are ready for your next adventure and want to join our team on our expansion throughout Europe – keep reading!

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 If you want to get to know us better, check out our InstagramFacebookLinkedIn & Voyado.com


About the role

As our new client manager, you will be the primary go-to person for your customers inquires and responsible for establishing and maintaining client relationships while ensuring future their growth with Voyado. Your focus is to create an understanding for the customers IT-landscape in order to better support their long-term strategies.

You will be part of our growing client management team in Stockholm that has a fun spirit and work in an environment characterized by entrepreneurial atmosphere in high tempo. We spend most of our time at the office but meeting our clients face to face is a big part of our job – taking part of their journey, introducing features that will benefit them short or long term and gathering insights that help us in developing new awesome features. We do this by meetings, workshops and training sessions (also known as Voyado Academy).

Customer satisfaction is part of our DNA and we strive for building long lasting and professional relations. You will be working closely to the biggest retailers in the Nordics – as well as being part of creating the same success story when we are growing throughout Europe.

Your responsibilities

  • Coordinating support for clients
  • Creating client strategy
  • Introducing and selling new features to clients
  • Securing retention among existing clients
  • Creating, developing and maintaining business relationships with customers and partners


What we offer you

You will be part of an extremely exciting journey in redesigning the market for personalized customer experiences. We want to make our product Europe's leading loyalty system in retail and e-commerce, and together with our customers we are well on our way. We are extremely dedicated to the task, but at the same time we ensure that everyone is doing well at work. You will have plenty of room to grow in a creative work environment where personal development is as obvious as high competence. You get to work with some of Sweden's strongest brands that use Voyado as a platform for their loyalty work, and your everyday life has elements of collaboration with both customer and delivery teams.  

 

So, who are you? 

A curious, humble, customer-centric and inclusive team player with a solution-based approach. The hunger to learn new things is a core value, especially in the dynamic environment where you will operate. You enjoy a varied and challenging job in a quickly expanding company and have an interest in tech, retail and the digital transformation of commerce.

Skills/Background 

  • Preferred experience from retail, e-commerce, CRM or digital marketing
  • A degree with techy orientation (University or vocational education doesn’t matter)
  • Work experience as well as theoretical to practical knowledge of e.g. CRM, Cloud based applications, Martech or analytics
  • You speak Swedish – but since we are planning to take over the world you must be comfortable with technical and business English, both in speech and writing.

 

Ready to be part of the team? Lovely! Applying is super easy! Use your LinkedIn profile (or upload a resume) and answer a few click-in questions (no data entry, we promise). We´d love to get to know you and understand what makes you tick, so write a few lines about what you enjoy about your role and what would be an exciting challenge for you going forward. We are eager to get to know you and what you love to do, so be yourself and let that shine through in your application!

Or, know someone who would be a perfect fit? Let them know!

Stockholm

Lumaparksvägen 9
120 31 Stockholm Directions 08-56269930 View page

Perks & Benefits

  • Health & kids

    Top-up salary during parental leave.
    Health insurance.
    Wellness benefit.
    Massage 1/month.

  • Travel

    Once a year we travel to a nice destination to enjoy a perfect combination of work and pleasure.

  • Summit

    Once every 6th to 8th week we summon all employees to a Summit. We hang out, workshop, discuss and have a good time together!

  • Games & play

    In our gaming room you can relax with VR, Playstation or Nintendo. And of course we also have pingpong, pool table and lot’s of guitars!

  • Miscellaneous

    Fridays are special so let’s have breakfast together! Free access to fruit, tea, coffee (and sometimes ice cream!)

  • Vacation

    30 days of vacay, so you can spend time on things you love!

Workplace & Culture

We are guided by simplicity, commitment and to challenge the major players in marketing automation, loyalty and CRM . 

The way we work, interact with our customers and who we are as people, is tightly connected to these core principles. As people we are casual, professional and relaxed. And funny. Definitely funny. 

Would you like a taste of Voyado? Come by for coffee and say hello!

 

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