Voyado was founded in 2005 and is the ultimate solution for personalization and relevance across all channels. Headquartered in Stockholm, Sweden, the company has approximately 300 employees around Northern Europe dedicated to helping over 300 retailers and e-commerce companies engage their customers and create elevated shopping experiences. In December 2021, Voyado acquired Apptus, unveiling the Voyado customer experience cloud: a multichannel marketing platform for increased customer loyalty and a product discovery engine for e-commerce growth.

If you are ready for your next adventure within Account Management and want to join our expansion throughout Europe and have an interest in customer care, e-commerce, retail, and tech - keep reading!

About the role

As our new Account Manager, you will be the primary go-to person for your customer inquiries and responsible for establishing and maintaining client relationships while ensuring their future growth with Voyado. Your focus is to create an understanding for the customers' IT landscape in order to better support their long-term strategies.

You will be part of our growing Account Management team in Stockholm that has a fun spirit and work in an environment characterized by entrepreneurial atmosphere in high tempo. We spend most of our time at the office but meeting our clients face to face is a big part of our job – taking part of their journey, introducing features that will benefit them short or long term and gathering insights that help us in developing new awesome features. We do this by meetings, workshops and training sessions.

Customer satisfaction is part of our DNA and we strive for building long-lasting and professional relationships. You will be working closely with the biggest retailers in the Nordics and focus on growing our presence in the region.

Your responsibilities

• Creating Account strategies
• Introducing and selling new features to clients
• Securing retention among existing clients
• Creating, developing and maintaining business relationships with customers and partners
• Coordinating support for our Nordic clients

What we offer you

You will be part of an extremely exciting journey in redesigning the market for personalized customer experiences. We want to make our products Europe's leading loyalty system in retail and e-commerce, and together with our customers we are well on our way. We are extremely dedicated to the task, but at the same time we ensure that everyone is doing well at work. You will have plenty of room to grow in a creative work environment where personal development is as obvious as high competence. You get to work with some of Sweden's strongest brands that use Voyado as a platform for their loyalty work, and your everyday life has elements of collaboration with both customer and delivery teams.

So, who are you?

A curious, humble, customer-centric and inclusive team player with a solution-based approach. The hunger to learn new things is a core value, especially in the dynamic environment where you will operate. You enjoy a varied and challenging job in a quickly expanding company and have an interest in tech, retail and the digital transformation of commerce.

Skills/Background

• Preferred experience from retail, e-commerce, CRM or digital marketing
• A degree with techy orientation (University or vocational education doesn’t matter)
• Work experience as well as theoretical to practical knowledge of e.g. CRM, Cloud based applications, Martech or analytics
• You speak Swedish - but since we are planning to take over the world you must be comfortable with technical and business English, both in speech and writing.

Ready to join the team?

Lovely! Applying is super easy. Use your LinkedIn profile (or upload a resume) and answer a few click-in questions (no data entry, we promise). We'd love to get to know you and understand what makes you tick, so write a few lines about what would be an exciting challenge for you going forward. We are eager to get to know you and what you love to do, so be yourself and let that shine through in your application!  

Additional information 

As part of our recruitment process we conduct a background check on the final candidate. We use background checks from Scandinavian Recruitment Intelligence. Here you can read more about how a background check is done.