Customer Success Manager

Want to work in an environment characterized by entrepreneurial atmosphere in high tempo? Come join us as a Customer Success Manager and help our customers embrace our platform!
Scroll to content

Are you getting excited over helping customers to understand key features, values and benefits of working with loyalty programs? Are you a tech-loving, customer focused person who enjoys guiding and training customers to get the most out of their technical solution? Then we are a match.

Voyado is the leading SaaS platform in the Nordics for marketing automation, powerful segmentation and cutting edge AI and machine learning – all baked into one wonderful interface with the mission of making brands easy to love. Check out some of our customers!

As a Customer Success Manager you will be a part of our Customer Success Team, where academy, customer support, deliverability and program management are represented. We work closely with our customers and are truly motivated to educate and guide to help them get the most out of Voyado. 

Get to know us even better, check out our InstagramFacebook & LinkedIn

F6CFD12B-86CA-48DF-B70C-B5741B926437.jpg


About the role

As a Customer Success Manager you are a true Voyado ambassadeur and wants our customers to embrace the platform. You are a specialist, continuously striving for developing our training program to align with customer needs and to improve their perceived value of Voyado. You will be educating, holding workshops and sometimes also use webinars as a tool to drive engagement and product adoption. You will also be an important player in the development of our upcoming certification program.

 

What you´ll be up to

  • Train customers in Voyado, and advise on best practices when it comes to loyalty program standards
  • Be a part of customer onboardning, enabling new users to get started with Voyado  
  • Maintain and develop our training program
  • Create and maintain training documentation
  • Contribute in the development of a certification program
  • Contribute to the build-up and maintenance of our e-learning module
  • Hold workshops and sometimes also offer 1:1 guidance
  • Broadcast webinars to spread your Voyado expertice


So, who are you? 

A curious, humble and social teamplayer, a natural star in the field of training with the ability to engage and inspire. Your curiosity and tech-loving profile is a great asset, when exploring every corner of Voyado, and you are genuinely interested in helping customers to increased product adoption. By putting yourself in customer position, you’re able to understand their every-day needs and challenges. This, in combination with your Voyado skills, will bring the customer to their next level.

Customer satisfaction is part of our DNA and we strive for building long lasting and professional relations. You will be working closely to the biggest retailers in the Nordics – as well as being part of creating the same success story when we are growing throughout Europe.

Skills & Background:

  • Experience of providing training and/or customer support on a SaaS product  
  • Experience of developing and maintaining training material
  • Ability to understand customer needs and challenges, and strive towards finding scalable solutions
  • The natural ability to turn customer insights into improvements
  • Great communication and presentation skills, both verbal and written
  • Client-facing experience, and the ability to work in a fast-paced, dynamic environment
  • Fluent in Swedish and English. Many of our brands are Swedish but we are growing in Europe


Bonus skills: 

  • A degree, preferably within marketing or pedagogy (University or vocational education doesn’t matter)
  • Work experience as training or customer success manager or similar where training has been a part of your everyday-work
  • Basic knowledge or experience from retail, CRM or Martech
  • Experience and good understanding the mechanics behind loyalty programs

 

Ready to join the team? 

Lovely! Applying is super easy. Use your LinkedIn profile (or upload a resume) and answer a few click-in questions (no data entry, we promise). We´d love to get to know you and understand what makes you tick, so write a few lines about what you enjoy about your role and what would be an exciting challenge for you going forward. We are eager to get to know you and what you love to do, so be yourself and let that shine through in your application! 

Note: We will look through all applications and start the screening process in the beginning of the new year. 

Or, know someone who would be a perfect fit? Let them know!

Stockholm

Lumaparksvägen 9
120 31 Stockholm Directions 08-56269930 View page

Perks & Benefits

  • Health & kids

    Top-up salary during parental leave.
    Health insurance.
    Wellness benefit.
    Massage 1/month.

  • Travel

    Once a year we travel to a nice destination to enjoy a perfect combination of work and pleasure.

  • Summit

    Once every 6th to 8th week we summon all employees to a Summit. We hang out, workshop, discuss and have a good time together!

  • Games & play

    In our gaming room you can relax with VR, Playstation or Nintendo. And of course we also have pingpong, pool table and lot’s of guitars!

  • Miscellaneous

    Fridays are special so let’s have breakfast together! Free access to fruit, tea, coffee (and sometimes ice cream!)

  • Vacation

    30 days of vacay, so you can spend time on things you love!

Workplace & Culture

We are guided by simplicity, commitment and to challenge the major players in marketing automation, loyalty and CRM . 

The way we work, interact with our customers and who we are as people, is tightly connected to these core principles. As people we are casual, professional and relaxed. And funny. Definitely funny. 

Would you like a taste of Voyado? Come by for coffee and say hello!

 

Teamtailor

Applicant tracking system by Teamtailor