Customer Success Manager

Are you getting excited over helping customers to understand key features, values and benefits of working with loyalty programs? Are you a tech-loving, customer focused person who enjoys guiding and training customers to get the most out of their technical solution? Then we are a match.

Voyado is the leading SaaS platform in the Nordics for marketing automation, powerful segmentation and cutting edge AI and machine learning – all baked into one wonderful interface with the mission of making brands easy to love. Check out some of our customers!

As a Customer Success Manager you will be a part of our Customer Success Team, where academy, customer support, deliverability and program management are represented. We work closely with our customers and are truly motivated to educate and guide to help them get the most out of Voyado. 

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About the role

As a Customer Success Manager you are a true Voyado ambassadeur and wants our customers to embrace the platform. You are a specialist, continuously striving for developing our training program to align with customer needs and to improve their perceived value of Voyado. You will be educating, holding workshops and sometimes also use webinars as a tool to drive engagement and product adoption. You will also be an important player in the development of our upcoming certification program.

What you´ll be up to

• Train customers in Voyado, and advise on best practices when it comes to loyalty program standards
• Be a part of customer onboardning, enabling new users to get started with Voyado  
• Maintain and develop our training program
• Create and maintain training documentation
• Contribute in the development of a certification program
• Contribute to the build-up and maintenance of our e-learning module
• Hold workshops and sometimes also offer 1:1 guidance
• Broadcast webinars to spread your Voyado expertice

So, who are you? 

A curious, humble and social teamplayer, a natural star in the field of training with the ability to engage and inspire. Your curiosity and tech-loving profile is a great asset, when exploring every corner of Voyado, and you are genuinely interested in helping customers to increased product adoption. By putting yourself in customer position, you’re able to understand their every-day needs and challenges. This, in combination with your Voyado skills, will bring the customer to their next level.

Customer satisfaction is part of our DNA and we strive for building long lasting and professional relations. You will be working closely to the biggest retailers in the Nordics – as well as being part of creating the same success story when we are growing throughout Europe.

Skills & Background:

• Experience of providing training and/or customer support on a SaaS product  
• Experience of developing and maintaining training material
• Ability to understand customer needs and challenges, and strive towards finding scalable solutions
• The natural ability to turn customer insights into improvements
• Great communication and presentation skills, both verbal and written
• Client-facing experience, and the ability to work in a fast-paced, dynamic environment
• Fluent in Swedish and English. Many of our brands are Swedish but we are growing in Europe

Bonus skills: 

• A degree, preferably within marketing or pedagogy (University or vocational education doesn’t matter)
• Work experience as training or customer success manager or similar where training has been a part of your everyday-work
• Basic knowledge or experience from retail, CRM or Martech
• Experience and good understanding the mechanics behind loyalty programs

Ready to join the team? 

Lovely! Applying is super easy. Use your LinkedIn profile (or upload a resume) and answer a few click-in questions (no data entry, we promise). We´d love to get to know you and understand what makes you tick, so write a few lines about what you enjoy about your role and what would be an exciting challenge for you going forward. We are eager to get to know you and what you love to do, so be yourself and let that shine through in your application! 

Note: We will look through all applications and start the screening process in the beginning of the new year.